Testimonials

Carol, we have enjoyed doing business with First Family Homes with two builds now. Our son who is intellectually challenged took a big step to live on his own back in 2006. We met Ed and Carol at one of their open houses in Chatham where we were exploring the idea of a town home for our son. It was such a positive experience that we decided to proceed to purchase a new build town home in Tilbury for him. They were so understanding and encouraging during the process, our son became very comfortable with the transition. Every detail was attended too with great care and concern. Then as retirement was getting closer for the two of us, we made a big decision to leave our home at the lake, to be closer to our son and to build a new town home for ourselves, providing a much easier life style and easy to leave for travel. While we knew our first experience was good in 2006, this transition in 2014 was just as professional and helpful as the first one. Carol was a God-send and responded quickly with ideas for décor and vendor relationships; Ed was more than approachable to the many ideas we had for our design. All of their contractors and trades people who are well known in the Chatham-Kent area (Sacwal, Windmill, Handy Brothers to name a few) were all very professional and reliable. Their carpenters Bill and Jim were great to work with, skillful and a sense of customer service you don't see often in today's market. They made the journey much less stressful than it could have been. The title they use for their company is exactly how they operate... all about family. Since we have known them, we share stories about our children and now grandchildren, and will keep in touch. We would highly recommend Carol and Ed from First Family Homes and would even go as far as speaking to anyone who is considering entering a contract with them.

We found the Owners of First Family Homes agreeable to make our proposed changes to the Model home that we purchased.  We were literally in Chatham for one week visiting from overseas with the intent of finding our new home, what surprised & impressed us the most, was that First Family home not only listened to our requests but made themselves available on a Saturday morning to walk us through the planned changes for the basement at the model home and helped us, crystallize our plans!  In subsequent correspondence from overseas they also kindly helped us transition our move to Chatham & Canada by being supportive in many small ways but this had a big impact for us, that made our move feel so friendly and welcoming.  Doing business directly with business owners who care, is an easy choice but one that pays dividends in many many ways.  You can Trust First Family Homes, We know this to be true!

Dear Ed and Carol. Just to let you know what a pleasure it was to work with you in the construction of my new home. Your suggestion (Sun Tunnels), and the fine finished details, greatly enhanced the comfort and atmosphere, turning just a house into a comfortable home. The commitment of all the people you have on your team is exceptional. It has been a year since I moved into my home and have had no issues and thoroughly enjoy living in my First Family Home. It would be a pleasure to recommend you to anyone that is thinking of building or purchasing a First Family Home. Thank You.

Dear Carol and Ed: I am delighted with the workmanship, attention to detail and the quality of construction of my home. Also very important to me has been the prompt and efficient response to any concerns that I have encountered since moving into it. You and your trades persons have been wonderful to answer any of my queries. Thanks so much for building a great home which I highly recommend to anyone.

Dear Ed & Carol. We want to let you know how happy we are with the renovation and addition you recently completed for us.  The workmanship and overall quality of everything you did was great.  You were more than helpful and accommodating to all our requests. Living in a “renovation – zone” is never fun, but you and your crew were outstanding at making this one go smooth.  We would recommend First Family to anyone looking to build or renovate.

Dear First Family Homes. We have been living in our new home for more than a year and are very pleased with it. Everyone at First Family Homes has been great to deal with and all of our concerns have been addressed both during and after construction. The workmanship is excellent and it is easy to see that you really care about the work you do. We would definitely recommend First Family Homes to others.

Dear Ed & Carol. Thank you so much for providing us with a spectacular house.

Ed, Carol & the crew. Thank you so much for making our new home a reality. We love it! Looking forward to the landscaping. We moved in on the most beautiful day of November. Could not have been more special.

Dear Ed & Carol, Over a year ago, my family moved into our new home in Tilbury. The process of building a new home was exciting. After one year, the excitement is still the same. The workmanship from dry walling to structure to paint is great quality. We want to personally thank you for the time you spent afterwards to make sure our family was still pleased. You do live up to your name, "First family homes". We have experienced that you do keep the family first. We can see it with the way you handle buyers and with the workmanship. Kathy and I have no problem and have already recommended to family, friends and others in our community, "if you're going to build a house, call Ed and Carol, you will be satisfied." Thanks again for helping our family settle into a new home experience, we won't quickly forget.